Great villas but the poor friendly staffs are so lack of training by management


We stayed at a 3 bedrooms villa to celebrate our father's special birthday. The staffs are friendly, however very obvious that the team is lack of training- I tried to organise an in-villa BBQ as a surprise birthday celebration for my dad. It was a fairly painful progress to communicate more than 7 of their staffs and NONE of them communicate with each other which it was very frustrating that by the 7th person I talked to, she still got most of the info wrong. While also staff members make up things as they go - one said the birthday cake is 1,100 bht while the other staff said it is free for birthday or anniversary celebration, which made us very confused.
A few more issues that made us got very frustrated because everyone provided us different answers. The villa itself is great, worth every dime we spent. However, the service level is just way below a 3-star hotels, if you pride yourself as a villa resort, the service should be better especially when guests willing to spend.


คะแนน : 6.8 / 10 ( ดี )
6.8

รีวิวอื่นๆ ของ อังสนา วิลลา รีสอร์ต ภูเก็ต (มาตรฐาน SHA Plus+)

7.2
ดีมาก
7.2
Good Stay
Good Stay

Elimar ฟิลิปปินส์ ครอบครัวที่มีเด็กเล็ก

7.2
ดีมาก
7.2
Good Stay
Good Stay but far from other fun areas even with free shuttle

Elimar ฟิลิปปินส์ ครอบครัวที่มีเด็กเล็ก

7.6
ดีมาก
7.6
ดีมาก
Its too far from hotel to city , min time hang out also need half an hour and hard to get driver

Ng มาเลเซีย กลุ่มเพื่อน

8.4
ดีเยี่ยม
8.4
Highly Recommended
A great option for families although you'll probably need a car as the location is a little out of town Great accommodation and very decent space. Family always enjoy returning here.

Andrew ฮ่องกง ครอบครัวที่มีเด็กโต

9.6
ยอดเยี่ยม
9.6
Lovely environment and friendly staff
Good location, only 30min ride from the airport. Super friendly and helpful staff and we had a great vacation.

Jacqueline ฮ่องกง กลุ่มเพื่อน

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