Terrible Housekeeping And Cleanliness In Rooms


booked a private pool villa but was appalled by the cleanliness of it.
The bathroom floor was mouldy, the doors had lots of fingerprints on them, the windows in the bathroom were filthy, the bedsheets were stained, and the air conditioning had this old misty smell and was very noisy. The private pool villa is not worth the money, as it was VERY dirty. Lots of dead leafs and tiny insects floating on top, and lots of dirt and sand at the bottom. I don't think they even bother to clean the private pool after each guest. I was shown 3 different private pool villas, all of them were in the same condition. This used to be a Mercure hotel, but I think they were recently taken over privately, maybe that explains the terrible housekeeping standards. This is an old resort, the rooms and furniture are tired and old, the rattan decor in the rooms are stained with brown spots, there's even cobwebs at the edge of the ceilings. For what I paid for a private pool villa, I was really unhappy at what I got, especially as I was expecting 4 star standards. If I was paying 30% of what I paid, I would not have any complains though.
The breakfast buffet was very nice though. good selections and fresh food.


คะแนน : 3.3 / 10 ( คะแนนรีวิว )
3.3

รีวิวอื่นๆ ของ สมุยบุรี บีช รีสอร์ท

5.7
คะแนนรีวิว
5.7
Nice but isolated location!
The hotel itself is nice. Location wise, it's on the north of the island and a distance to travel to the main and popular belt [ Chaweang]. Only once a day shuttle service ( one way) to the Chaweang. ... อ่านต่อ

Theodore สิงคโปร์ ครอบครัวที่มีเด็กโต

5.7
คะแนนรีวิว
5.7
Mixed feelings, great location but poor service
This place has so much potential but is really let down by poor service and an overpriced restaurant with sub-standard food. I came here on my honeymoon with mixed feelings based on some of the review... อ่านต่อ

Nicholas ออสเตรเลีย คู่รัก

6.7
ดี
6.7
Fantastic Hotel with varied staff
the mercure is a beautiful hotel. the rooms are large, clean and someone even arrives to turn down your bed. the bathroom was huge and the recption staff fantastic. the infinity pool and beach are ama... อ่านต่อ

anna สหราชอาณาจักร กลุ่มเพื่อน

6
ดี
6
Nice but not 4 star
Have to say being told our iron had been borrowed and we couldn't have one an hour before I was due to a wedding at the resort was frustrating. I received one 15 min before the wedding after 3 calls t... อ่านต่อ

Samantha ออสเตรเลีย คู่รัก

7
ดีมาก
7
Should be better
very big and traditional thai style hotel room, ideal place to just chill, don't even need to step out of the hotel. We had booked for a sea view room (hot deal on Agoda), but the room turned out to b... อ่านต่อ

Gaurav อินเดีย คู่รัก

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