Sauna room not functioning
When I booked the hotel, I was pretty sure that the room comes with Jacuzzi and sauna room and that was the reason I picked this hotel. We stayed there for 2 nights and the room "Does" have the sauna room. However, the sauna room was not function since the first days we arrived. We ringed up the staff and checked. Their response was only "Sorry, sauna in all the rooms not working". I would not spend HKD$9xx for a room like this. There are plenty of choices that comes with Jacuzzi at cheaper prices. I was upset and I ringed up AGODA customer hotline for enquiry. The response from agoda was even WORSE!!!! The staff told me my booking is only "Room with JACUZZI" but not with sauna. She was so not helpful!!!!!!!!! She was so "Right" that I cant find the word " sauna" does not exist but that is not true. Adoda website has been updated and no more room comes with sauna anymore.
FYI, we caught 3 mosquitoes in 3 days times, with few super size ants, and a tiny lizard. The room was clean and huge. However, walking distance from hotel lobby and our room was fairly far, especially when u are carrying luggage.
คะแนน : 7.3 / 10
( ดีมาก )