very disappointing customer service

Booked & paid extra for an Ocean View room, ended up with no view at all, view was blocked by trees and buildings. I got annoyed and I checked out 2 days earlier than I had booked & paid for. After asking for some form of compensation, the management offered to refund only $30. Very disappointing!

คะแนน : 6 / 10 ( ดี )
6

รีวิวอื่นๆ ของ ฮิลตัน ภูเก็ต อาร์คาเดีย รีสอร์ต แอนด์ สปา (มาตรฐาน SHA Plus+)

6
 ดี
6
Old hotel, not good value of money
Old facilities, experienced staff but a little arrogant. Have to strongly requiring for certain reasonalbe needs.

Xuesen จีน เดินทางคนเดียว

9.6
 ยอดเยี่ยม
9.6
ยอดเยี่ยม
It was raining when we arrived so it probably was a factor on why the pool seemed dirty. The place is massive! Very good for families though as its very homey.

Marie ฟิลิปปินส์ คู่รัก

10
 ยอดเยี่ยม
10
Awesome Hotel!!
We love the hotel so much, me and my fiance had a good time staying in Hilton Hotel. We got a free upgrade to Hilton Suit and the room is amazinggg. Staff are friendly and helpful, service is top notc... อ่านต่อ

Cindy มาเลเซีย คู่รัก

6.4
 ดี
6.4
Staff treanten for my money
I made 2 booking via agoda. My first review was disappear with unknown reason. So i have to resend review from my other booking. My booking on 31th via agoda was included ABF and gala dinner. Howev... อ่านต่อ

Piyaporn ประเทศไทย กลุ่มเพื่อน

8.4
 ดีเยี่ยม
8.4
Great Rest & Relax
Very amazing rest and relax experience... full of greens and water. Food however needs to be improved. Overall good experience and value for money. Cant complain! had a memorable experience and very n... อ่านต่อ

Suet มาเลเซีย เดินทางคนเดียว

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