nice hotel but front desk staff are disappointing


Stayed for three nights at Shellsea. Location is away from the hustle and bustle at Aonang. The surrounding is serene and hotel decor and amenities are good and new. The only staff that are commendable is a driver by the name of Aek who seems genuine with his smiles and reaching out to help. The front desk staffs are horrible and unbefitting of a 5 star hotel. They are not helpful and won't go the extra mile to enhance our stay at the hotel by providing info about where to eat, what to do during our stay etc. Two other staffs that are good and worth the mention are the fitness guys who organises daily activities at the pool area. Breakfast was ok.


คะแนน : 6.4 / 10 ( ดี )
6.4

รีวิวอื่นๆ ของ เดอะ เชลล์ซี กระบี่ (มาตรฐาน SHA Plus+)

9.2
ยอดเยี่ยม
9.2
Great Stay
Beautiful hotel, good breakfast selection, friendly staff, nice private beach and pools.

JOO มาเลเซีย คู่รัก

10
ยอดเยี่ยม
10
New resort
New resort. Great service, lovely pool villa with sensible layout.

Darren สิงคโปร์ คู่รัก

10
ยอดเยี่ยม
10
Amazing resort. Very Clean and relaxing. Super nice staff.
Amazing beach. Just wishing that the kids club will open for more hours ideal time 7:00-18:00

natalie ประเทศไทย ครอบครัวที่มีเด็กเล็ก

6.4
ดี
6.4
Under satifactory
New property, new facilities. Room type is not an Ocean view, should call "Pool view 2nd floor". Equipment and Facilities are brand new almost there as a 5 stars but not yet. My room had a water leak... อ่านต่อ

Rinky ประเทศไทย เดินทางคนเดียว

9.2
ยอดเยี่ยม
9.2
AMAZING!!
Traveled from NYC To Kravi march18 to 23. GROUP of friends, We read all the reviews and comments from previous travellers, We were not disappointed. We walked the beach, seeing something different eve... อ่านต่อ

Ana สหรัฐอเมริกา กลุ่มเพื่อน

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