Room was stinking

Not worth the money, we booked for 3 days, we arrived at our room an dit was lovely they even put upa scented candle, but when that went out there was a smell from the toilet and it was really disturbing they told us to fix it so we csme back in our room and they used a scented candle again instead fixing it. After that the airco didnot work and that was a problem since we had a baby with us. It took them hours to fix it. In the end they told us we could do an early check out and we would receive the money within 3 weeks. It has been 6 weeks, we mailed and still didnot get our money back unfortunately. We will make a case out of it.

คะแนน : 4 / 10 ( คะแนนรีวิว )
4

รีวิวอื่นๆ ของ เดอ มาลี พูล วิลลา (มาตรฐาน SHA Plus+)

9.6
 ยอดเยี่ยม
9.6
A PARADISE
I stayed at this hotel in October 2018, the property is just a short drive from Ao Nang beach, the hotel offers a free shuttle service. Our room had a private pool, large with waterfall and whirlpool.... อ่านต่อ

Ilaria อิตาลี คู่รัก

2
 คะแนนรีวิว
2
Comfortable stay but service need to improved more
The customer service need to improve and need to have friendly customer service staff and not to have attitudes towards customers. To Learn to be more friendly. Breakfast and food not up to standard ... อ่านต่อ

mogana สิงคโปร์ ครอบครัวที่มีเด็กเล็ก

8.4
 ดีเยี่ยม
8.4
Will return here again
We had the best villa - Villa 104. Although we did not opt for a private villa, the hotel's main pool was just facing Villa 104. Great for the kids, plus swimming floats were provided! Staff were atte... อ่านต่อ

Juliana สิงคโปร์ ครอบครัวที่มีเด็กเล็ก

8.4
 ดีเยี่ยม
8.4
Pleasant Honeymoon Stay
Had a wonderful stay with my wife. They were more than my expectations. The staffs was fantastic. Breakfast and restaurant was wonderful. The kind treat by the staffs were mindblowing. Will surely sta... อ่านต่อ

Kuganeswaran มาเลเซีย คู่รัก

8
 ดีเยี่ยม
8
chill pool and nice breakfast
the location is far away from the noise, if you rent a car, it is perfect. the breakfast very nice and have sparkling wine. the only problem is the smell from the drain of the washroom is not very ple... อ่านต่อ

YU สิงคโปร์ ครอบครัวที่มีเด็กเล็ก

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