overall this hotel was a big disappointment

Upon arriving the staff were not friendly and seemed annoyed that we were there. The email booking confirmation said that check in was after 11, but when we arrived around 11 they said it wasn't until 2. Unwilling to help and no apologies were made. Luckily the pool area is somewhat nice so we laid out while waiting. The rooms were good sized, however after being there for 2 days and not getting the roomed cleaned we inquired at the front desk and they informed us that we had to ask for daily room cleaning (!) and leave our key. To get towels (no more than 1 per day and no pool towels) you have to bring down your dirty towel and exchange for a new one. The advertisement says that there is a safe, however, no safe in the room, instead a row of lockers in the front office (not convienent at all). Breakfast was okay, nothing great but I've had worse. Overall the biggest disappointment was in the lack of customer service, they always seemed annoyed and bothered to be having to help.

คะแนน : 3.6 / 10 ( คะแนนรีวิว )
3.6

รีวิวอื่นๆ ของ ไดมอนด์ เคฟ รีสอร์ท & สปา (มาตรฐาน SHA Plus+)

6.4
 ดี
6.4
Good location. Process and service can be better refined. I had paid in full on my credit card prior
..to arrival and we were still asked to pay a deposit in cash of 1000 baht. When we checked out we were not promoted or reminded about our cash deposit and had not realised this was not returned to us... อ่านต่อ

Donna ออสเตรเลีย คู่รัก

4.4
 คะแนนรีวิว
4.4
nice hotel shame about the receptionist
Had argument about breakfast said we had not paid but We had booked it with the rooms Toilet paper rare had to ask for more all the time. Breakfast limited staff on whole very good but don't tackle ... อ่านต่อ

Amanda สหราชอาณาจักร ครอบครัวที่มีเด็กเล็ก

5.2
 คะแนนรีวิว
5.2
Ok for short stay but not for a relaxing holiday
Stayed three nights and was only in need of decent, clean room for a decent price but the room was still dusty and bathroom walls and shelves not cleaned properly I so would probably look elsewhere if... อ่านต่อ

Emmelie สวีเดน กลุ่มเพื่อน

5.6
 คะแนนรีวิว
5.6
Meh
Was okay. Stayed in one of the deluxe rooms. Clean and the air conditioning worked. Everything worked and clean but a little dated feeling to it. Pretty expensive for what you get though. Breakfast wa... อ่านต่อ

Ben สหราชอาณาจักร คู่รัก

7.2
 ดีมาก
7.2
Good Stay Over New Year Holiday
I was a little late in booking accommodations during the New Year holiday but fortunately there was still room here. I liked that it was on the east side of Railay and was very easy to get to from two... อ่านต่อ

Meghan สหรัฐอเมริกา คู่รัก

รีวิวทั้งหมด