Strange Owner

Owner was away over busy new year period leaving inexperienced staff in charge of a messed up booking system (hand written in a note book). Staff struggled to allocate correct rooms (one of us was down as having two rooms booked for example). When owner was contacted via phone (she was in Chaing Mai), she spent 5 minutes blaming her staff and asking if I wanted me to fire one of them. Wait, what??? So rather than taking responsibility for the problems at her establishment, which she had left in the hands of inexperienced staff over the busiest period of the year (New Year), she blamed everyone else. In summary: rude owner, unreliable hand written booking system, and inadequately trained staff. Would definitely NOT stay here again.

คะแนน : 6 / 10 ( ดี )
6

รีวิวอื่นๆ ของ แบล็ค แอนท์ คอฟฟี่ แอนด์ รีสอร์ท

6.8
 ดี
6.8
Fallen Glory
This was clearly a great rustic hotel in the past - but they have obviously not put the money into maintenance, and now the place is to some extent falling apart. A great pity because if maintained, i... อ่านต่อ

Russell สหราชอาณาจักร ครอบครัวที่มีเด็กเล็ก

8.4
 ดีเยี่ยม
8.4
Interesting stay
Nice layout. Rooms are basic and clean. Outdoors is interesting with water flowing around (hence lot of mosquitos) Nice eating joints across with sunset views

Harsh สิงคโปร์ เดินทางคนเดียว

6.7
 ดี
6.7
Resort right next to the River
Some of the rooms has tree growing through as the owner did not want to cut down the trees during construction - support green Earth! The best coffee for breakfast as they are all freshly brewed! The ... อ่านต่อ

siew สิงคโปร์ กลุ่มเพื่อน

8.7
 ดีเยี่ยม
8.7
Delightful Surprise
Black Ant Coffee and Resort was absolutely charming, among a sea of mediocre accommodations in TH. I was fortunate to get one of the quaint rooms below the road and fronting on the river. Room #1 inte... อ่านต่อ

Richard สหรัฐอเมริกา เดินทางคนเดียว

7
 ดีมาก
7
Excellent personal service by Owner
The highlight of our stay is the excellent personal service of one of the young owner of the boutique hotel. He went beyond normal service level by keeping is bar opened for us to celebrate Christmas ... อ่านต่อ

siew สิงคโปร์ ครอบครัวที่มีเด็กโต

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