Relaxing paradise but not a great start

Payed $600 for one night in the pool villa suite. High price but Thailand/Phi Phi island is quite expensive compared with the rest of Asia countries. Had transfers arranged prior and all seemed efficient until we arrived at Phuket airport and there was nobody to greet us as arranged..... Not good start for a "5 star hotel with price to match". the email had stated our representative would be there outside the arrivals hall with your name on sign board and would be delighted to assist you on arrival. Van transport, ferry ticket and long tail transfer were pre arranged total price 2000 bht plus 1100 bht for long tail. We waited 30minutes but no one met us. After 3 phone calls to the resort finally met by someone asking if we were going to Zeavola but didn't seem like he was sure himself. Definately not hotel representative with sign board. He ushered us to the van. The ferry ride was at 3 pm and apparently 1 hour van ride from airport so finally left airport 40minutes after arrival and now close to ferry departure time. We originally wanted to take resort speed boat at 2 pm but we're told by resort this was not possible as our flight landed at 1pm and not enough time. We said we only had carry on baggage but we were told they would not confirm us on the speed boat and had to take 3 hour ferry/long tail boat ride instead. After speaking to the van driver he told us only 30 minutes from airport to Phuket marina. It was 1:40pm when we left the airport, we asked as we were late being picked up and only 30 minutes to Phuket could we still catch the speedboat as that would get us to the hotel at least 2 and 1/2 hours early. The guy made a call then spoke to the driver and said basically get us to the speed boat. Both guys had little to no English ability so it was hard to request the speed boat but we managed. The driver was great he drove like superman at about twice the speed limit and got us to the speed boat by 2:01pm only 21 mins from airport! Very relaxing from then.