Dissatisfied Customer

My expectation for a last booking were not very high, however, the staff and management nevertheless did not meet my very low benchmark. I arrived late and asked the hotel if they had a pick up service. They sent a driver that drove recklessly and way to fast in the rain. They were no accommodating to basic needs (e.g. fixing the broken air-conditioning). They were very rude and spoke English well only when the needed to charge for something. Overall, the quality of service was low, the amenities were poor, and the location was inconvenient and loud.

คะแนน : 2.8 / 10 ( คะแนนรีวิว )
2.8

รีวิวอื่นๆ ของ โรงแรมอมรินทร์ สมุย (มาตรฐาน SHA Plus+)

6.4
 ดี
6.4
Hair everywhere!!!
The bathroom was digusting. There was hair from the person who must have sleept in that room before. Not just one or two. It was nearly a complete hairstyle. I have no idea how they could clean the ba... อ่านต่อ

Wiebke เยอรมนี เดินทางคนเดียว

3.2
 คะแนนรีวิว
3.2
DO NOT BOOK!
This is the worse Hotel I have ever stayed at. Some of the rooms are out to the main road which NEVER sleeps. We asked to me moved but the staff just pretended they don't understand us so even we book... อ่านต่อ

Kathleen สหราชอาณาจักร คู่รัก

6
 ดี
6
For the adventurous and/or business traveller
I had not seen that I had found a hotel not located at the beach, so obviously I was a bit disappointed about that, but that was my own mistake. I like to have lively surroundings just outside the doo... อ่านต่อ

Katja เดนมาร์ก เดินทางคนเดียว

5.7
 คะแนนรีวิว
5.7
Not anything like the pictures👎
The rooms was nothing like the pictures, the shower did'nt work probely, the room smell, the bar/ restaurant on the top was'nt there, the egg sation at breakfast did'nt exists, and they only had jam/b... อ่านต่อ

Katinka เดนมาร์ก คู่รัก

5.7
 คะแนนรีวิว
5.7
Good hotel, poor customer service
The rooms were lovely and the roofside pool was excellent, however we felt a bit let down by the customer service. We were not expecting the world but we asked for an extra tea bag and told we weren'... อ่านต่อ

Nathan นิวซีแลนด์ คู่รัก

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