พอใช้

We arrived to the Renaissance Hotel in Lamai Beach, Koh Samui on August 6, 2017. It was our 9th day in Thailand after touring Koh Phangan, which was an amazing experience but that’s beside the point.
First of all, the service was good at the hotel and the hotel is situated in a beautiful location. We booked a deluxe room in advance and when we arrived, we were told there are 2 elevators that take you to the room and that one is not working. Since we were with twin strollers, we asked to switch rooms and they offered to upgrade us 7000thb for three nights. We took it because we had no choice.
When we woke up the first morning, we had bites all over our bodies. Our 6th month old baby had marks on his stomach and our two-year old had bites on his legs, arms, face and shoulders. I had bites all over my back. Our kids could not stop their discomfort and complaints. I was sure it was the mosquitos.
But on second thought, we did not go outside once. It was nighttime and we kept the doors closed to prevent mosquitos from coming in. We called the reception to request another mosquito net and went to sleep. The next morning, we got up and we were all ridden with painful bites.
By the third night, my husband and I felt the bugs on the mattress. We couldn’t sleep at all. Our children weren’t able to sleep either and the two year old was yelling that there was something in his bed. We left the room at 5am.
It turned out that we had more than 6,000 bed bug bites all together! We went straight to the manager of the hotel, who claimed that we brought them in from outside. The hotel made sure to bring us a medical staff and the doctor told us that it’s just an allergic reaction. Four people had the same allergic reaction, really?
We were told that the room had been cleaned and was closed for a week (a five-star hotel closes a room for a week to clean?) Cleaning takes 24-48 hours at the most. Unless there were bed bugs previously, I presume. My husband returned to the room l