Superb hotel - Front Desk has some issues

Room - 10/10 Restaurant staff - 10/10 Breakfast - 10/10 Location - 10/10
Reception - 0/10
Really a nice hotel, and we enjoyed our stay. However, our reception experience was poor. I had to go to reception every day to ask for a new key card, which was frankly pretty annoying. How hard can it be to issue a key card that works for the duration of a guest's stay? Reception also seem incapable of properly processing a credit card payment.
I never imagined that the front desk of a 5 star hotel could be so incompetent. . . yet, here it is.

คะแนน : 9.2 / 10 ( ยอดเยี่ยม )
9.2

รีวิวอื่นๆ ของ รวิวาริน รีสอร์ท แอนด์ สปา (มาตรฐาน SHA Plus+)

9.6
 ยอดเยี่ยม
9.6
Fantastic Resort catering mostly to the stay-in guest
I had a wonderful 3 nights stay at the Rawi Warin. The staff there are - in my experience - exceptionally welcoming and helpful, going out of their way to accommodate your wishes. I did not make use o... อ่านต่อ

Peter เดนมาร์ก เดินทางคนเดียว

10
 ยอดเยี่ยม
10
Amazing time
We wanted to move around in Ko Lanta, but ended up spending whole time in this hotel w/o going outside its territory. Everything was just amazing, the spa, villa, restaurant, pools, gardens and of co... อ่านต่อ

Jelena เอสโตเนีย คู่รัก

9.2
 ยอดเยี่ยม
9.2
Overall good but need to wait a long time for shuttle bus
1. Long walk from room to the reception desk and if calling for a shuttle bus, you need wait for a long time. 2. Not very good location because 7-11 or Tesco Lotus is too far. 3. Saw a cockroach in... อ่านต่อ

LIU จีน ครอบครัวที่มีเด็กเล็ก

10
 ยอดเยี่ยม
10
Great Resort
We spend 2 nights there and it was amazing ! We had the Deluxe Room, very spacious, clean, bed very comfy, shower and bathtub and a balcony. Yes you have to walk up and down to access to the restauran... อ่านต่อ

Mathilde ออสเตรเลีย คู่รัก

2.8
 คะแนนรีวิว
2.8
Overpriced thrash hotel
1. Charge fees. The administration refused to refund us money for paid nights after we had a look at our apartments and decided that we don’t want to stay at this hotel. For $250 per night, we were o... อ่านต่อ

Andreas สวิตเซอร์แลนด์ คู่รัก

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