Beautiful Resort but Poor Customer Service

The resort and room were beautiful however the experience was hindered by the poor customer service. The staff were friendly but absolutely useless. The service was especially poor at the watermark restaurant where it took them 15 minutes to bring us a menu and almost 30 minutes to get bread after asking twice. Another time, I purchased a bottle of water after check out so I had to pay cash. The staff member didn’t have the correct change so I was just short changed on an already expensive bottle of water even though it’s the resorts fault for not keeping enough change. They market themselves as a 5 star resort but the service level doesn’t match it.

คะแนน : 7.2 / 10 ( ดีมาก )

7.2

รีวิวอื่นๆ ของ รวิวาริน รีสอร์ท แอนด์ สปา (มาตรฐาน SHA Plus+)

6
ดี
6

Just not 5 star
The restaurant is poor - evening meals take a long time to arrive and the food is very disappointing. The hollandaise sauce at breakfast was literally congealed.... the bread was also stale. The bed w... อ่านต่อ

Mark ออสเตรเลีย คู่รัก

9.2
ยอดเยี่ยม
9.2

Amazing resort
I love this place, but it’s not a 5* stat coz of the room’s. Very simple but nice. We was super happy but l travel all over the world on 5* and this is a 4-4*+

Kim นอร์เวย์ ครอบครัวที่มีเด็กเล็ก

10
ยอดเยี่ยม
10

ยอดเยี่ยม
Great stay, great staff. food and drinks were fantastic, but a little pricey. That said, you are in a 5 start resort so somewhat expected. Would definitely stay here again.

Bob คู่รัก

7.6
ดีมาก
7.6

Relaxing stay
Huge hotel, friendly staff, good food, lots of facilities. Nice swimming pools and the ocean pool is also pretty cool.

Roger ประเทศไทย ครอบครัวที่มีเด็กเล็ก

8.8
ดีเยี่ยม
8.8

good
good

Dongil เกาหลีใต้ คู่รัก

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