Good family hotel but needs improvement.
Nice family hotel but it needs improvement. The rooms need upgrading. Our shower head sprayed water in random directions, the towel rack fell off under the weight of one towel, the drain was broken in the tub, the hot water was inconsistent, the TV was small and old, a couple of the pillows were lumpy and old, the wooden balcony door was rotting, the hotel lost electricity twice for 30-60 min. which wasn't their fault but they didn't have a powerful enough backup generator. The breakfast buffet was not nearly as good as other resorts we've been to at similar price range. A friend of ours was upgraded to our room type for free which was nice but we paid significantly more and got no upgrades of any kind. None of our complaints are deal breakers but we didn't feel like it met our expectations for the price we paid. It's a nice hotel for kids. 2 big beds for a family of 4 is nice and the kids pool was fun for the whole family, but not sure if we'll return. Staff are very well trained.
คะแนน : 8.4 / 10
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