Comfortable but expensive for what it delivers

Comfortable rooms, really nice smelling bathroom toiletries. Location is ok, not much of a beach and a 10+ minute drive to Central Festival mall which is a nice place to spend half a day (recommend going on the late afternoon to visit the night market when it is open). Another 5+ minutes to Chaweng beach where there's more food, massage, shopping options and nicer beach.
But let down by things you'd expect Sheraton to do better.
Shuttle to Central Festival is 70 baht per way, not expensive but easily could be given free to guests, at least one two-way trip per 3-night stay?
The beach directly in front of the pool and Blue Monkey is strewn with debris including broken glass. Even if it's not their beach, did some CSR, plus keep guests safe since you have stairs leading to the beach.
Cheap Nescafe Red coffee sachets in room. One pack was hardened instead of granules. Super thin disposable bedroom slippers that wore out by day 3 but to reduce waste we didn't ask for replacements.

คะแนน : 7.2 / 10 ( ดีมาก )
7.2

รีวิวอื่นๆ ของ เชอราตัน สมุย รีสอร์ท (มาตรฐาน SHA Plus+)

10
 ยอดเยี่ยม
10
Couple of issues we faced
Had issues with air-conditioning in the room; Maintenance folks came and did something and said, wait for 10 minutes and it will be good...and 1/2 hour later still not fixed. Had to repeat this call/... อ่านต่อ

hari อินเดีย ครอบครัวที่มีเด็กเล็ก

4.8
 คะแนนรีวิว
4.8
Many roaches... pool cut the feet, far from Chewang city and beach with rocks
Not happy at all, not sure how or why it was rated as 5 stars. roaches are running around, pool that suppose to be for kids is made of very rough material, many wounds to the feet, the private beach i... อ่านต่อ

Vered นิวซีแลนด์ ครอบครัวที่มีเด็กเล็ก

8.4
 ดีเยี่ยม
8.4
Overall good experience
The food and service are 5 stars but not the hotel rooms and equipments. The pool and the beach is fantastic. The food amazing. The service perfect. The room is nice but still I don't understand why... อ่านต่อ

wael สหรัฐอาหรับเอมิเรตส์ ครอบครัวที่มีเด็กเล็ก

7.2
 ดีมาก
7.2
they are not interested customer service, just want your money
they gave us off yoghurt to eat.

Tessa สหราชอาณาจักร ครอบครัวที่มีเด็กโต

6.7
 ดี
6.7
Beach A peaceful place
Good one.

Lalit อินเดีย คู่รัก

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