Terrible rude reception very bad
Terrible due to one person and there stupid policies with security
We booked under wife name did not know there was a trick on agora as normally 1 room is 2 guests.
Which this option of 1 room 1 guest we had to pay an extra 1200 baht more which was discounted after a big argument they wanted 800 baht a night more. If i clicked on 2 guests then the price would have been the same. A cheap trick. Then the staff called us cheap char lies in Thai which my husband was very offended about in a 4 star hotel.
Then we asked for 2 room key cards which were not aloud to have. Some rubbish about security reasons. I have never never seen this anywhere in Thailand If you are paying for room with 2 people then you should have a key card each.
Instead i had to wake my baby up every time i wanted to go to my room or i would have to wait for a staff member to open the door.
Wifi was down and they could not tell us when it would be back on. Yet the reception's wifi was working fine as they showed me their computer with agora bookings and other people in the hotel were using it.
The security guards were very nice and polite. Other staff round the hotel sympathised with my problem and did not know why i could not have 2 key cards.
The man in reception i have his name and if the services was nicer and that man loses his job then the hotel would have been ok but to be called a cheap charlie should not be tolerated as having a job in a 4 star hotel in a reception is a great repeatable job in Thailand. If they don't want to keep the job then there are many enuthsiasic Thai people who would jump in his place
คะแนน : 4 / 10
( คะแนนรีวิว )