bad service from reception made everything disgusting
1. the location is not so good if you want to get everything convenience. There is no 7-11 or mall or walking street near the resort. But It suits for someone who just stay in the resort and relax on the beach.
2. The staffs in the reception were so rude that they should upgrade their profession service capability. I have two reservations of my stay. when we checked in, the staff named PeiPei who can speak Chinese served us and she had confirmed that we didn’t need to change our room when we stayed 4 nights even though we made two reservation. We felt so appreciated on that time. Anyway, On the early morning of Feb.7, Peipei called us awake to change the room. I questioned her, and she insisted that she didn’t say that. On the other hand, she insisted that we said we promise to change the room with bad attitude toward me. Are you kidding me? How rude you are when you insisted. Please show me the evidence. According to my reservations, it was Feb.6 i should change the room, not Feb.7. Why didn’t you tell us to change the room on Feb.6?
Peipei was so arrogant to me even though it was clear that I did not to change the room. That attitude made everything get worse.