Bad service made everything disgusting

1. the location is not so good if you want to get everything convenience. There is no 7-11 or mall or walking street near the resort. But It suits for someone who just stay in the resort and relax on the beach. 2. The staffs in the reception were so rude that they should upgrade their profession service capability. I have two reservations of my stay. when we checked in, the staff named PeiPei who can speak Chinese served us and she had confirmed that we didn’t need to change our room when we stayed 4 nights even though we made two reservation. We felt so appreciated on that time. Anyway, On the early morning of Feb.7, Peipei called us awake to change the room. I questioned her, and she insisted that she didn’t say that. On the other hand, she insisted that we said we promise to change the room with bad attitude toward me. Are you kidding me? How rude you are when you insisted. Please show me the evidence. According to my reservations, it was Feb.6 i should change the room, not Feb.7. Why didn’t you tell us to change the room on Feb.6?
Peipei was so arrogant to me even though it was clear that I did not to change the room. That attitude made everything get worse.

คะแนน : 5.2 / 10 ( คะแนนรีวิว )
5.2

รีวิวอื่นๆ ของ เพนนินซูลา บีช รีสอร์ต เกาะช้าง

6
 ดี
6
bad service from reception made everything disgusting
1. the location is not so good if you want to get everything convenience. There is no 7-11 or mall or walking street near the resort. But It suits for someone who just stay in the resort and relax on ... อ่านต่อ

LINGHONG จีน คู่รัก

9.6
 ยอดเยี่ยม
9.6
Outstanding room and location
Fantastic room about 50sq.m. own porch leading straight o to the beach, which is private. Only 9 rooms, (suites). Breakfast cooked not a buffet and meals at dinner were of a good quality. Laundry serv... อ่านต่อ

.Stephen สหราชอาณาจักร คู่รัก

9.2
 ยอดเยี่ยม
9.2
Great place for a quiet getaway
The hotel has private beach so its pretty quiet. They also has the salt water pool and restaurants. The staffs are very nice and let us checked in early. I will come back to this hotel if I'm trave... อ่านต่อ

Pimchanok ประเทศไทย กลุ่มเพื่อน

5.2
 คะแนนรีวิว
5.2
Disappoint bring my good holiday back from my life sad
Pro: 1. Quite place and nice view 2. Private beach 3. Room is big 4. Staff is good when i complain about dust . They try to fix it Con: 1. A lot of dust on all funiture in the room ,floor an... อ่านต่อ

piyapoj ประเทศไทย ครอบครัวที่มีเด็กเล็ก

7.2
 ดีมาก
7.2
Second stay and not as great as first time
Room is full of mosquitoes and house keeping didn't bother to make sure the room is free of the pest. Has to call in to get mosquito repellent to get rid of them. It happened to be low tide therefore ... อ่านต่อ

Kok มาเลเซีย คู่รัก

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