Relatively poor attitude of staff


Things started falling apart right at check in. While I wasn't bothered by the cold attitude of the lady doing my check in, i was offended during the process of the deposit collection. When she mentioned a 2000 baht deposit, i passed her my credit card without fuss, only for her to insist multiple times that "Cash" and "Thai Baht 2000". I was perplexed and asked why the insistence on cash. She then cut me off and held up my card "your debit card not accepted, credit card only!". I had to politely point out the words Platinum and Credit card on my otherwise low key matte card.
Subsequently, i decided to take the free shuttle to Nana BTS which is a half hourly service. I made sure I was there five minutes earlier for the ride. After waiting close to twenty minutes with another two tourists, i walked up to the concierge and asked if there was indeed a shuttle service. Without giving me any resemblance of a glance, the staff wearing black spectacles shot back "we still waiting for another family! Sit in the car and wait!" Of course, this rifled me and I protested the reasoning behind having to wait for guests who are late for a scheduled service. Luckily for the three of us, another staff saw the commotion and quickly offered to drive us to the station.
If you must stay in the Sukhumvit area, there are many other hotels with better reputation and closer proximity to the BTS stations, and there isn't any reason to stick to one with poorly trained staff.


คะแนน : 5.6 / 10 ( คะแนนรีวิว )
5.6

รีวิวอื่นๆ ของ โซลิแทร์ แบงค็อก สุขุมวิท 11

5.6
คะแนนรีวิว
5.6

We found out that a lot of the watermarks and dusts on the dressing table and the sofa was very dirty when we checked in our room 4402. We took out our baby wipes to wipe those areas. The watermarks... อ่านต่อ

RU มาเลเซีย คู่รัก

8
ดีเยี่ยม
8
Unhappy with the room arrangement
I had requested for high floor accommodation but instead i was given on 1st floor. Both of us are disappointed because, the hotel is not full and out of 16 storey, i am given level 1, hence is pretty ... อ่านต่อ

Eddie สิงคโปร์ คู่รัก

4.8
คะแนนรีวิว
4.8
There is something should be improved
1. Check-in taking for ages after our long flying with kids & baby 7 months old. 2. The receptionist has very limited English to understand the customer. 3. The towels colour are very stain & marks on... อ่านต่อ

Huong ออสเตรเลีย ครอบครัวที่มีเด็กเล็ก

6.4
ดี
6.4
You can find a better hotel instead of this hotel
quiet far from BTS Nana, although the hotel provided tuk-tuk service but you have to follow the schedule, not very convenient for me. The staff that carriage our luggage to our room also seem very rud... อ่านต่อ

LEE มาเลเซีย เดินทางคนเดียว

9.6
ยอดเยี่ยม
9.6
Great location, close to BTS, great staff
The staff at the hotel are lovely and chat easily with you when you arrive and when they take your bags to your room. Very friendly, lovely rooms and fantastic location.

Emma สหราชอาณาจักร เดินทางคนเดียว

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