We wanted to love Pimalai but our experience was tempered by poor communication.
We were travelling elsewhere in Thailand so we wanted to meet at the jetty instead of the airport (it was explained in their intro email that this was possible). We exchanged many emails and had several phone calls and ended up being sent to an incorrect location an hour away. It was really stressful and we arrived pretty grumpy having forked out for an expensive taxi in a rush to meet the boat. When we complained they did upgrade us to a villa, however, which was beautiful.
The views were amazing and the breakfast was great.
The spa was sensational for the couples package we did and the spa setting and service was generally amazing - but I also had a facial that was not so good.
The service was great for mechanical things like room service but it wasn't great for non-routine things like questions about laundry. We have stayed at other similar places for similar money which impressed us more.
Abdellatif สวิตเซอร์แลนด์ ครอบครัวที่มีเด็กโต
Quan สหรัฐอเมริกา ครอบครัวที่มีเด็กโต
PoChiang ไต้หวัน คู่รัก
Claudia สหรัฐอาหรับเอมิเรตส์ กลุ่มเพื่อน
panida สหราชอาณาจักร ครอบครัวที่มีเด็กโต