Overrated staff performance


It was ok if just look at the size and cleanness for the first night. Towel was not changed on the second day. I found the phone in the room does not allow to call any local number then. Luckily, a boy at the reception allowed me to use his phone, since the phone at the reception does not allow you to call local number either even if you want to pay! The third night was ok but a second boy at thee reception refused to help with calling local numbers in the next morning. He said no phone can call out and the little black mobile at the reception does not have credit to call external number which is a very bad lie. He just laugh: I can not help you... The fourth night was worse: towel was not changed, and no water in the fridge. I asked the reception lady, speaks nicely that they will bring up very soon, but never turned up. All the 4 star hotels I have stayed would just let me drop the key cards and leave, but the very boy did not want to help me with calling local numbers kept me for 10 minutes at the reception without telling me what I was supposed to wait for and then rudely said: you can go now...
For the price, I have to say the first night looks a very good deal for the spacious room and cleanness, but the experiences afterwards was really disappointing. Value for money? If you just look for a bed to sleep. Not a 4 star hotel or even 3 star.


คะแนน : 4.3 / 10 ( คะแนนรีวิว )
4.3

รีวิวอื่นๆ ของ แคปิตอล โอ 806 ศิรา แกรนด์ โฮเต็ล แอนด์ สปา (มาตรฐาน SHA Plus+)

8
ดีเยี่ยม
8
Clean big room, good location with good service
I'm a frequent traveler to Phuket, and have stayed in different hotel around Patong, by far this is the best hotel I have stayed so far. Upon check-in, was greeted with a big smile from the front desk... อ่านต่อ

PENG สิงคโปร์ เดินทางคนเดียว

8.3
ดีเยี่ยม
8.3
Enjoyable Stay
The Hotel is right at the city center of Phuket. It is locate just behind the Fresh Market and away of busy road. We like the roof top swimming pool, the view is nice and beautiful. The staffs are fri... อ่านต่อ

Kin มาเลเซีย ครอบครัวที่มีเด็กเล็ก

8.7
ดีเยี่ยม
8.7
Sira Grande
Had a good time. The hotel was clean, the staff were friendly and helpful and food was tasty.m great value for what I have paid and most importantly the location was amazing close to Bangla road and f... อ่านต่อ

charbel เลบานอน กลุ่มเพื่อน

9
ยอดเยี่ยม
9
clean quiet nice beds
Excellent. Located 10 minute or less walk from bangle road so you don't hear the music. Has a nice bar downstairs called the expat hotel and bar.which is friendly and ice cold beer. Staff were happy ... อ่านต่อ

daryl สหราชอาณาจักร กลุ่มเพื่อน

3
คะแนนรีวิว
3
The worst hotel i've been
First the check-in process took an hour, nobody else there, only us. When enter the room, no toothbrushes and they never give us any (we already ask 2 times). We stay for 2 nights and they never cle... อ่านต่อ

Mario อินโดนีเซีย คู่รัก

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