WARNING BEFORE BOOKING


before booking, be aware of the following :

- comparing to the hotel website and the reality, there is a real difference. The infrastructure of the hotel is actually about 2* to 3* with lot of concrete material & building, dirty "lake" and no real comfortable structure of pool (shade, plants, etc). We have the impression that being cheated.

- Service : quality of service especially from the restaurant and cleaning service is put into question since the service is at the minimum, quite surprising with the standard in Thailand where people try to do their best to provide good service and attention. Something simple can become an issue such as having additional towers for the pool or the beach (actually cleaning lady did not want to provide anything additional, that is it !)

- Location : though we quite use to be independent in moving around (motobike rental), this location can become "weird" when coming back in evening time (dark streets, desert of living activities, stinky "wilde" trash on the street, etc). Such environment makes you feel uncomfortable and unsecure especially if there is regular power cut in the region and you have kids. Attention : there is nothing around the hotel !

In one word the hotel seemed very good and "original" at first (esp. on web) but in practice the reality is quite different : no charms, not cosy, no shade (hot weather country), no appropriate services (restaurant, cleaning, etc) combining with a far distance which is finally not worthy to make the effort !

so though already paid for 11 nights, we decided to change hotel after 3 nights. Of course, the hotel threatened that there was no reimbursement possible (which Agoda accepted to do it for the remaining stay). Important to point out that we come to Thailand 6 times in 10 years. So I can say - even remaining modest - that we know well the country, the people & services and the infrastructure for tourism (quite good in general).




คะแนน : 5 / 10 ( คะแนนรีวิว )
5

รีวิวอื่นๆ ของ พูนศิริ รีสอร์ต อ่าวนาง

6
ดี
6
Poonsiri: quirky place, good value, tragic service
it's a fun place, quirky and quiet in that it's removed from Ao Nang and very scenic, for the money it's good value however the service was laughably poor, to the point of maddening frustration at tim... อ่านต่อ

Robert สหราชอาณาจักร กลุ่มเพื่อน

7
ดีมาก
7
A disappointing stay
Unfortunately our stay at the Poonsiri was disappointing. The front desk receptionist was very unhelpful which due to the remote location of the hotel made many aspects of our stay tiresome. The hotel... อ่านต่อ

Kate สหราชอาณาจักร กลุ่มเพื่อน

6.3
ดี
6.3
Hotel Good But management not so good.
Requested airport transfer on agoda is useless, because no one pickup, maybe we need to contact hotel directly. When arrived for check in, they give us cold fruit juice, really comfort us. But took m... อ่านต่อ

Pui มาเลเซีย ครอบครัวที่มีเด็กเล็ก

6.8
ดี
6.8
beautiful
beautiful area, very quiet,big room, free shuttle to beach 5 times/day only negative point is the team really not smiling and pleasant

maud เบลเยียม ครอบครัวที่มีเด็กโต

7
ดีมาก
7
a great resort
really enjoy the resort especially the view

KOH มาเลเซีย ครอบครัวที่มีเด็กโต

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